G4P – Newsletter 12 – February 2014
1. Online appointments
The detail of online appointments does not appear on the receptionists’ booking screen, only that this space is unavailable for booking through the receptionist.
Could we also remind patients that online are proving very popular so the number of them has been increased. These appointments are usually available from Wednesday evenings (as opposed to Thursday morning for all other appointments). Recent audit has shown that there is almost always on-line availability within two working days.
Online appointments cannot be made for children.
2.Text messaging reminder service
The surgery operates a Text Messaging Reminder Service. To opt into this service to receive appointment reminders there is a form available from the surgery or alternatively it can be downloaded from the surgery website.
3. CQC (Care Quality Commission) Inspection
The Surgery has recently been inspected by CQC. Three members of G4P were also interviewed during the day by the inspectors. The full report will be available within the next two weeks on the practice website.
4. Orthopaedics evening 20.3.14
Our next information evening will be on Thursday 20 March in Purton Surgery when the subject will be Orthopaedics and our speakers will be Neil Orpen, Orthopaedic Consultant and Vincent Sejournant, an Osteopath. The evening will, as before, run from 7.30 to 9pm. Although this is a free event tickets are required due to limited seating, please contact Purton Surgery, tel 01793 770207, for tickets.
5. Telephone contact with doctors
The surgery has asked us to let you know that it is not always possible to speak to a doctor on the phone except in genuinely urgent situations. Please be understanding in your contact with surgery staff.
6. Online repeat prescriptions
When requesting repeat prescriptions online please only add important and necessary information in the lower box of the form as anything added to this box can require doctor review and slow the process.
7. Follow us on twitter
G4P now has its own twitter feed, the username is @PurtonSurgery – a useful way of keeping up to date with G4P. However, this should not be used as a way of raising issues with the surgery, and we ask that communication with G4P is through the surgery or by emailing email@example.com.